Refund Policy

If VERO OS turns out not to be right for you, you can ask for a full refund within 14 days of your first subscription payment. This applies to the first payment when you first subscribe to a given plan.

Your purchase is sold by Paddle.com Market Limited acting as Merchant of Record. Your receipt comes from Paddle, and Paddle carries out the refund. We review your request and instruct Paddle; the money is returned to the same payment method you used.

Write to support@vero.industries with the subject “Refund” and tell us the email the account is registered to. Refunds are processed within 5–10 business days through Paddle.

• renewal payments after the first 14 days of a plan’s subscription;
• an upgrade to a higher plan — the guarantee covers the first subscription only;
• accounts suspended for breach of the Terms of Service.

You can cancel at any time. There is no refund for a period already served: access continues until the end of the billing period you have paid for, and no further charges are made.

If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. Where you ask us to begin providing the service immediately and it is fully performed within that period, that right may end earlier under the applicable rules.

Nothing in this policy limits any right you have under mandatory consumer law. Where this policy and your statutory rights differ, your statutory rights apply.

For anything about refunds, write to support@vero.industries. This policy exists in Russian and in English; where the two differ, the Russian version prevails.